Shipping policy

At Loofelle, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. We understand that timely delivery is an important part of your shopping experience, and we work with trusted logistics partners to ship our products to customers around the world.

By placing an order with Loofelle, you agree to the shipping terms outlined below.

Free Worldwide Shipping

We proudly offer FREE shipping on every order worldwide, with no minimum purchase required.

Our goal is to make premium bath and body care products accessible to customers everywhere without unexpected shipping fees.

Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

During busy seasons, holidays, or promotional events, processing may require slightly additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is generally:

7–14 business days for most destinations.

Delivery estimates are provided for reference only and are not guaranteed.

Order Tracking

When your order has been dispatched, a shipping confirmation email containing tracking information (when available) will be sent to the email address provided during checkout.

Please allow 2–5 business days for tracking updates to appear after shipment.

Shipping Destinations

Loofelle proudly ships to customers worldwide.

If shipping restrictions apply to your country or region, you will be notified before completing your purchase whenever possible.

Customs, Duties & Taxes

International orders may occasionally be subject to customs inspections, import duties, VAT, or local taxes depending on your country's regulations.

These charges are determined by local authorities and remain the responsibility of the customer where applicable.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Customs inspections
Severe weather
Airline or transportation delays
Local postal disruptions
Peak holiday seasons
Incorrect shipping information

We appreciate your patience whenever unexpected delays arise.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted and the order has not yet shipped, please contact us immediately so we can update your information.

Once an order has been dispatched, address changes may no longer be possible.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or shows unexpected delivery issues, please contact our customer support team as soon as possible.

We will work closely with our shipping partners to investigate the issue and determine the most appropriate solution.